- FASHION TRENDS SPRING-SUMMER 08:
FOS' picks of the styles that will be HOT in the upcoming season
- INTERNATIONAL SHOE SIZE CONVERSION CHARTS;
- TRADE SHOW CALENDAR JANUARY-APRIL (continued in further issues)
Dates, Locations, Specialties, Contacts and FOS's ratings
- CUSTOMER SERVICE TIPS: STOP! IN THE NAME OF THE CUSTOMER EXPERIENCE Ten things to STOP doing so your customer receives a better experience. By Doug Fleener
- SALES TIPS: DIFFICULT CUSTOMERS... WHAT’S A SALESPERSON TO DO??? As a retail salesperson, you have to deal with difficult customers on a daily basis. Here are some solutions for dealing with these situations so you are in control. By Harry J. Friedman
- RETAIL 101: RETAIL SALES SUCCESS TIPS. Is it fair to treat un-equals as equals? Not in retail, that’s for sure! Some managers believe that fairness means all employees must be treated the same, or equally. I suggest that this belief represents a misguided understanding of fairness.
By Matt Parmacks
- LEGAL TIPS: PROTECT YOUR BUSINESS WITH A FORMAL SEXUAL HARASSMENT POLICY.
Enduring a sexual harassment suit is the one of the last challenges a company wants to face. One of the best ways to avert this unwanted situation is to draft a well-written sexual harassment policy, one that employees can find quickly and easily. By Allbusiness.com
- ENTREPRENEURIAL SUCCESS: NINE THINGS MORE IMPORTANT THAN CAPITAL. When starting any enterprise or business, whether it is full-time or part-time, we all know the value of having plenty of capital (money). But I bet we both know or at least have heard of people who started with no capital who went on to make fortunes... By Jim Rohn
- CUSTOMER SERVICE: HANDLING CHALLENGING SITUATIONS WITH A CUSTOMER FOCUSED MINDSET. Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers. By Terence R. Traut
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